Comments on: Toyota Customer Service: Tips for Getting Your Problem Solved http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/ Toyota Tundra News, Reviews, Accessories, and Information Sat, 21 Nov 2009 03:50:07 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: Admin (Jason) http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-10178 Admin (Jason) Tue, 10 Nov 2009 18:03:49 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-10178 Ronnie - It's not a recall issue, but your belts are covered under warranty for 8 years and 80k miles. So long as you've got less than 80k, your dealer should repair the problem free of charge. Ronnie – It’s not a recall issue, but your belts are covered under warranty for 8 years and 80k miles. So long as you’ve got less than 80k, your dealer should repair the problem free of charge.

]]> By: Ronnie Oliver http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-10177 Ronnie Oliver Tue, 10 Nov 2009 17:49:17 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-10177 Seatbelt Issue I have a Toyota 2005 XLE Sienna Minivan. The passenger side seatbelt does not extend all the way out. Also the driverside seatbelt is twisted, it extend all the way out. It does not return back into its holder. Is there a recall to have these seatbelts repaired? If not, how much will it cost to repair these seatbelts? Thanks. Ronnie Oliver Seatbelt Issue
I have a Toyota 2005 XLE Sienna Minivan. The passenger side seatbelt does not extend all the way out. Also the driverside seatbelt is twisted, it extend all the way out. It does not return back into its holder. Is there a recall to have these seatbelts repaired? If not, how much will it cost to repair these seatbelts? Thanks.

Ronnie Oliver

]]> By: Admin (Jason) http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-10174 Admin (Jason) Tue, 10 Nov 2009 15:35:11 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-10174 Tom - That's crazy - whatever it is, it shouldn't be happening. I have a couple of ideas: ### 1. You may have grounds for a lemon law claim. Every state is different, but if you're fed up with this and don't want to mess around - AND if it's not too late - you can start the lemon law process. That usually gets Toyota's interest. They'll dispatch an engineer to work on your problem. ### 2. Try a different dealership. Sometimes a different technician who doesn't know about all the work that's already been done can fix a problem like this. ### 3. The airbags have a federally mandated 8 year 80,000 mile warranty. That fact likely means your lemon law window has not closed. ### Whichever way you go, this issue is really important. An airbag that doesn't work is a safety issue, and it should be getting the full attention of anyone that you bring it to. Good luck. Tom – That’s crazy – whatever it is, it shouldn’t be happening. I have a couple of ideas:
###
1. You may have grounds for a lemon law claim. Every state is different, but if you’re fed up with this and don’t want to mess around – AND if it’s not too late – you can start the lemon law process. That usually gets Toyota’s interest. They’ll dispatch an engineer to work on your problem.
###
2. Try a different dealership. Sometimes a different technician who doesn’t know about all the work that’s already been done can fix a problem like this.
###
3. The airbags have a federally mandated 8 year 80,000 mile warranty. That fact likely means your lemon law window has not closed.
###
Whichever way you go, this issue is really important. An airbag that doesn’t work is a safety issue, and it should be getting the full attention of anyone that you bring it to. Good luck.

]]> By: Tom http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-10152 Tom Mon, 09 Nov 2009 15:38:55 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-10152 I have a 2006 Sienna (35,000 miles) still covered under warrantee & I have an extended warantee to 60,000. My problem is with the air bag light. After about 4 months of owing the car the air bag light come on & stays on. I take it to my local dealer & they fix the problem under waranteee. However, it was only temporary. Approximately 2 months later the air bag light comes on again. I make another appointment & my dealer fixes the problem. But once again after about 6 months the air bag light comes on again. Once more I take it to the dealer & they fix it, but....after a few more months the light comes on again...and so on...and so on...and so on... So far I have taken at least 8 trips (maybe more) to the dealer to get the aig bag light issue resolved & every time they have done the "so called repair" the light comes on again after a few weeks or months. I have noticed a pattern through this process. The problem seems to be temperature sensatitive. On a hot or warm day when the interior of the car is warm the problem seems to occur most frequently. I have also found by pushing up under the front passenger seat (when the car is off) I can get the air bag light to not come on for a while. It eventually does come on again after a few week or months. I truly believe there is a problem with the front pasanger seat sensor & either the sensor or seat needs to be replaced. Some expansion must occur with the seat materials when the temp is warm. I have explained my diagnosis, with the reasons, to my dealer, but they insist their computer tells them something else. How many times can they keep doing this & getting it wrong? I need the problem resolved permanently before the warrantee runs out. Any suggestions....I'm totally frustrated. I have a 2006 Sienna (35,000 miles) still covered under warrantee & I have an extended warantee to 60,000. My problem is with the air bag light. After about 4 months of owing the car the air bag light come on & stays on. I take it to my local dealer & they fix the problem under waranteee.

However, it was only temporary. Approximately 2 months later the air bag light comes on again. I make another appointment & my dealer fixes the problem. But once again after about 6 months the air bag light comes on again.
Once more I take it to the dealer & they fix it, but….after a few more months the light comes on again…and so on…and so on…and so on…

So far I have taken at least 8 trips (maybe more) to the dealer to get the aig bag light issue resolved & every time they have done the “so called repair” the light comes on again after a few weeks or months.

I have noticed a pattern through this process. The problem seems to be temperature sensatitive. On a hot or warm day when the interior of the car is warm the problem seems to occur most frequently. I have also found by pushing up under the front passenger seat (when the car is off) I can get the air bag light to not come on for a while. It eventually does come on again after a few week or months.

I truly believe there is a problem with the front pasanger seat sensor & either the sensor or seat needs to be replaced. Some expansion must occur with the seat materials when the temp is warm. I have explained my diagnosis, with the reasons, to my dealer, but they insist their computer tells them something else. How many times can they keep doing this & getting it wrong?

I need the problem resolved permanently before the warrantee runs out.

Any suggestions….I’m totally frustrated.

]]> By: Mickey http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-9188 Mickey Tue, 06 Oct 2009 20:12:30 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-9188 Sorry anonymous I wasn't the fool who tried to replace a 2 month vehicle. I can't help it you can't add either. Also at least I leave a name. Call it what you want anonymous. Sorry anonymous I wasn’t the fool who tried to replace a 2 month vehicle. I can’t help it you can’t add either. Also at least I leave a name. Call it what you want anonymous.

]]> By: Anonymous http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-9184 Anonymous Tue, 06 Oct 2009 05:42:41 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-9184 Micky is so so smart. To bad he knows nothing. Replacement please Micky is so so smart. To bad he knows nothing. Replacement please

]]> By: Admin (Jason) http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-9163 Admin (Jason) Mon, 05 Oct 2009 12:56:43 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-9163 L - I agree that the Matrix isn't Toyota's best example of great resale value, but your perspective on this transaction is all wrong. The issue here isn't depreciation - it's you. ### First of all (and most importantly), no one should ever expect to trade a car in after 2 months. That's just dumb. If you wanted those features so badly, why didn't you get them 2 months ago? When you don't think your decisions through, there's only one person to blame when they don't go the way you want them to. YOU. ### Secondly, part of the $6k in depreciation is the "free" money you got from the government. Part of your $3500 or $4500 "loss" was actually MY FREAKING MONEY that you wasted. Thanks. ### Finally, remember that you bought last year's model. Your car isn't 2 months old, it's ONE YEAR old. If you consider the depreciation figure in that light (it's a 2009 and the 2010's are out), it's pretty normal. ### Look - I feel your pain. You didn't get what you want. Here's a tip: Instead of blaming someone else, go find a mirror, look yourself in the eye, and say "I need to make better choices." You will find more happiness in life when you take responsibility for your own mistakes...and think your next car purchase through carefully so you can avoid any possibility of ever wanting to trade a car in after 2 months. L – I agree that the Matrix isn’t Toyota’s best example of great resale value, but your perspective on this transaction is all wrong. The issue here isn’t depreciation – it’s you.
###
First of all (and most importantly), no one should ever expect to trade a car in after 2 months. That’s just dumb. If you wanted those features so badly, why didn’t you get them 2 months ago? When you don’t think your decisions through, there’s only one person to blame when they don’t go the way you want them to. YOU.
###
Secondly, part of the $6k in depreciation is the “free” money you got from the government. Part of your $3500 or $4500 “loss” was actually MY FREAKING MONEY that you wasted. Thanks.
###
Finally, remember that you bought last year’s model. Your car isn’t 2 months old, it’s ONE YEAR old. If you consider the depreciation figure in that light (it’s a 2009 and the 2010’s are out), it’s pretty normal.
###
Look – I feel your pain. You didn’t get what you want. Here’s a tip: Instead of blaming someone else, go find a mirror, look yourself in the eye, and say “I need to make better choices.” You will find more happiness in life when you take responsibility for your own mistakes…and think your next car purchase through carefully so you can avoid any possibility of ever wanting to trade a car in after 2 months.

]]> By: Mickey http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-9160 Mickey Mon, 05 Oct 2009 02:12:34 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-9160 Clunkers may have help you in a new vehicle but to me the clunkers program devalued vehicles as a whole. Also you trying to trade in a 2009 for a 2010 only 2 months old? Why not wait for what you want? That $4,500 did alot of people in early so they can have the savings. Now I'm trying to do your math on the new vehicle. I don't see the $12,000 difference. if $19,000 is cost and you lost $6,000 on your supposed trade and they will pay off what you owe $14,300 you lose another $1,300 so your total is $7,300 not $12,000. If you're counting the cash for clunkers I'm afraid to tell you that money wasn't yours to start with. That's tax payer money being wasted from our wonderful govt. Clunkers may have help you in a new vehicle but to me the clunkers program devalued vehicles as a whole. Also you trying to trade in a 2009 for a 2010 only 2 months old? Why not wait for what you want? That $4,500 did alot of people in early so they can have the savings. Now I’m trying to do your math on the new vehicle. I don’t see the $12,000 difference. if $19,000 is cost and you lost $6,000 on your supposed trade and they will pay off what you owe $14,300 you lose another $1,300 so your total is $7,300 not $12,000. If you’re counting the cash for clunkers I’m afraid to tell you that money wasn’t yours to start with. That’s tax payer money being wasted from our wonderful govt.

]]> By: L Creed Smith http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-9157 L Creed Smith Mon, 05 Oct 2009 00:36:20 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-9157 The thing that gets me is that these dealers have us at their mercy. We work hard for our Money too. I bought a toyota Matrix because I heard they were Safe and would hold their value. Not true and the Public should know about this, to help them know about their next purcase. Most cars lose money as soon as you take them off the lot. But not this much loss. I have had my Toyota matrix for 2 months and have 4,500 miles on it .Excellant condition. I also have the sports package. I bought it for around 19000 and traded in my clunker for 4,500. I fianced 14,300 and now I want to trade it in on the 2010 matrix with the safety features traction control and stablity control. and now they say my trade in is only worth 13,000 dollars 6,000 dollar loss in 2 months. And Now if I purchase the new one at 19000. So that would be a 12,000 dollar difference. From my orginal purchase. For the same car.INSANE RIGHT. So, I guess toyota's don't hold thier value so well after all. People need to know. The thing that gets me is that these dealers have us at their mercy. We work hard for our Money too. I bought a toyota Matrix because I heard they were Safe and would hold their value. Not true and the Public should know about this, to help them know about their next purcase. Most cars lose money as soon as you take them off the lot. But not this much loss. I have had my Toyota matrix for 2 months and have 4,500 miles on it .Excellant condition. I also have the sports package. I bought it for around 19000 and traded in my clunker for 4,500. I fianced 14,300 and now I want to trade it in on the 2010 matrix with the safety features traction control and stablity control. and now they say my trade in is only worth 13,000 dollars 6,000 dollar loss in 2 months. And Now if I purchase the new one at 19000. So that would be a 12,000 dollar difference. From my orginal purchase. For the same car.INSANE RIGHT. So, I guess toyota’s don’t hold thier value so well after all. People need to know.

]]> By: Admin (Jason) http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/comment-page-5/#comment-9099 Admin (Jason) Tue, 29 Sep 2009 03:41:51 +0000 http://www.tundraheadquarters.com/blog/2007/04/30/toyota-customer-service-tips-for-getting-your-problem-solved/#comment-9099 tyson - I have a few thoughts. First of all, the reason your system smelled like mildew is that sometimes it grows in the system if the vents aren't closed when the vehicle is parked. Buried somewhere in your owner's manual is a suggestion to shut off your climate control system when the vehicle is off...this is why. Second, I'm completely and totally mystified as to why someone would remove a dash to get rid of a mildew smell. It makes so much more sense to spray some antiseptic into the vent system intake and live with the results than it EVER does to remove a dash. The answer to your question is that there IS something different. Once a dash comes out, it never goes back the same way. Your service advisor did you a dis-service trying to make you happy about the mildew smell. Shame on them for suggesting such a radical repair for something that's completely natural (and a result of leaving the vents open while parked). The hesitation you're feeling is probably your strong new compressor using more power than the 9,000 mile compressor you had before and it should go away with time. The louder sound is probably a result of taking the dash apart. The moral: Sometimes the cure is worse than the problem. tyson – I have a few thoughts. First of all, the reason your system smelled like mildew is that sometimes it grows in the system if the vents aren’t closed when the vehicle is parked. Buried somewhere in your owner’s manual is a suggestion to shut off your climate control system when the vehicle is off…this is why. Second, I’m completely and totally mystified as to why someone would remove a dash to get rid of a mildew smell. It makes so much more sense to spray some antiseptic into the vent system intake and live with the results than it EVER does to remove a dash. The answer to your question is that there IS something different. Once a dash comes out, it never goes back the same way. Your service advisor did you a dis-service trying to make you happy about the mildew smell. Shame on them for suggesting such a radical repair for something that’s completely natural (and a result of leaving the vents open while parked). The hesitation you’re feeling is probably your strong new compressor using more power than the 9,000 mile compressor you had before and it should go away with time. The louder sound is probably a result of taking the dash apart. The moral: Sometimes the cure is worse than the problem.

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