Comments on: New Vehicle Factory Warranties: Toyota Is Last

By: admin (Jason)

admin (Jason) — Sat, 12 Jul 2008 01:56:20 +0000

Scott - Each of the states you list has a different warranty law than the rest of the U.S. It’s surprisingly common for one state to have completely different consumer laws than another. It’s completely legal - if you’re a resident of one of the states listed, the laws apply to you and your vehicle.

By: Mickey

Mickey — Fri, 11 Jul 2008 02:40:16 +0000

Scott if you read Jason’s input it might shed some light on that subject. I live in florida and have road side assistance where you’re at you don’t have it. It’s just weird.

By: scott stephens

scott stephens — Thu, 10 Jul 2008 20:31:15 +0000

Why is there a different warranty in california than in other parts of the country? My warranty states that if I live in california, mass, maine, conn, vt, or ny, i will get 150k warranty…elsewhere 36k…what gives?
Legally, can someone who lives in a bordering state be given a better warranty and not have it offered to me? It says nothing about where you purchase the vehicle, only where you register and regularly operate. (I own a 05 Tundra, but am specifically talking about my 07 civic hybrid.)

By: Mickey

Mickey — Sat, 05 Jul 2008 03:05:16 +0000

Thanks…. Yes very strange set up.

By: admin (Jason)

admin (Jason) — Fri, 04 Jul 2008 15:13:04 +0000

Mickey - It’s goofy. Toyota has this arcane “distributorship” setup with JM Family Enterprises (JMFE) that basically gives JMFE near-total marketing control over the product inside their territory. As an example, visit Toyota.com and choose to “build a new Tundra.” Use your own zip code, and you’ll go to a site that JM Family owns and operates. Put in MY zip code (80203) and you stay on the Toyota site. Between the two sites, you’ll find different options and different prices. That’s how it is with just about everything - JMFE controls how Toyota’s are sold in their area (as is their legal right as part of their distributorship). No other large manufacturer has this arrangement - Toyota would probably like to go back in time and un-do it. To answer your question, your roadside should work anywhere in the US.

By: Mickey

Mickey — Thu, 03 Jul 2008 23:19:13 +0000

Jason it just seems different in why Toyota in certain places can offer one thing and go to the other side of the country and offer something different. I would think they would try to be unified. If I was to move to the west coast will I still have the coverage?

By: admin (Jason)

admin (Jason) — Thu, 03 Jul 2008 06:09:17 +0000

Mickey - Since Southeast Toyota Distributors has such a unique relationship with Toyota, your experience is a little different than most. Toyota doesn’t offer roadside anywhere outside of Florida, Georgia, Alabama, and the Carolinas. It’s a strange arrangement, but Toyota setup this distributorship when they came to America and they’ve never been able to buy it back. SO, for most people buying a new Toyota, roadside assistance isn’t an option. Still, we should have been more clear.

By: Mickey

Mickey — Thu, 03 Jul 2008 00:23:42 +0000

Admin I’ll gladly email a copy of my window sales receipt offering roadside assistance. It falls under the Southeast Toyota Distributors, LLC. It’s under the code XV7 for Toyoguard Plus protection group Customer Care includes:
Roadside Assistance, Rental Car Assistance, Emergency Towing, Vehicle VIN Etch Protection, Exterior Paint Sealant, Undercoating & Sound Seal Sealant Cleaner, Interior Protection, No Charge First Oil & Filter Change. The oil change is for regular oil not synthetic. Since I went with synthetic it cost me $75. The price for that option which I didn’t have a choice in was $699. Also I had two lug nuts break off not to long ago and one of the lug nuts was my Toyota wheel locks. They replace the $80 lock set for free. So there is customer service these days. BTW Keith Pierson Toyota offers Lifetime Warranty. Like mentioned above do all maintenance by dealer.

By: admin (Jason)

admin (Jason) — Wed, 02 Jul 2008 16:25:24 +0000

Barney - Toyota will honor their warranty at any one of their U.S. dealerships, Hawaii included. You will have no issues whatsoever. Driving from CA to HI, however, may be difficult!

By: barney elders

barney elders — Wed, 02 Jul 2008 05:48:05 +0000

If I buy a Toyota in California but garage it in Hawaii will the warranty be honored by the dealership in Hawaii? I looked around the web for this information but could not find it and do not have a current warranty contract handy to consult. Would very much appreciate getting the actual warranty by email that talks about what places the warranty will be honored.