Comments on: New Toyota Tundra Problem - Bumper and Lug Nut Rust http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/ Toyota Tundra News, Reviews, Accessories, and Information Tue, 06 Jan 2009 10:39:09 +0000 http://wordpress.org/?v=2.6.2 By: admin (Jason) http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-4044 admin (Jason) Sun, 03 Aug 2008 02:06:37 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-4044 Cheryl - That's awful. We've documented this problem and the typical experience is that you get new chrome parts. Unfortunately, the fact that you've damaged your bumper will make it difficult to get it replaced. Toyota usually requires the dealership to return the old part whenever they approve a warranty. If the old part has damage, Toyota may reject the warranty claim. The dealership is then left holding the bag. I have two ideas. First, try another dealership. Second, worst case, since you leased this truck you can simply polish the truck's chrome just before you turn your lease back in and avoid any complications. Cheryl - That’s awful. We’ve documented this problem and the typical experience is that you get new chrome parts. Unfortunately, the fact that you’ve damaged your bumper will make it difficult to get it replaced. Toyota usually requires the dealership to return the old part whenever they approve a warranty. If the old part has damage, Toyota may reject the warranty claim. The dealership is then left holding the bag. I have two ideas. First, try another dealership. Second, worst case, since you leased this truck you can simply polish the truck’s chrome just before you turn your lease back in and avoid any complications.

]]> By: Mickey http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-4019 Mickey Thu, 31 Jul 2008 21:06:42 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-4019 Cheryl when you found rust on the bumper did you take it in to have it looked at? Reason being documentation. That would show that it was there before the blemish. Make sure you have several pictures of the rust to also show proof of what is happening. Now you can talk to the media showing them everything. Exposure like that will make Toyota rethink their process about the rust. Did you see an are rep about the rust or was it just the dealership? Make an appointment with the area rep about those issues. Keep us informed. Cheryl when you found rust on the bumper did you take it in to have it looked at? Reason being documentation. That would show that it was there before the blemish. Make sure you have several pictures of the rust to also show proof of what is happening. Now you can talk to the media showing them everything. Exposure like that will make Toyota rethink their process about the rust. Did you see an are rep about the rust or was it just the dealership? Make an appointment with the area rep about those issues. Keep us informed.

]]> By: cheryl maurer http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-4017 cheryl maurer Thu, 31 Jul 2008 18:49:28 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-4017 Well, I just got the run around. Toyota will not stand by my truck under warranty despite the fact that this is a well known problem. I unfortunately tapped my bumper into something - creating a very slight indentation with no structural failure of the materials - just a minor blemish - and as a result I am being told it is not under warranty. Furthermore, they are alleging that my mishap (which occurred after the rust appeared) is the cause for the rust. What a joke. I guess that is also the reason the running boards, the chrome exhaust pipe & R rear quarter panel are rusting as well. So much for 'tundra tough.' I've gone all the way up the channels through the 'customer experience' to be told that Toyota won’t stand by its product. Upon asking who else I could speak with about this issue was told that there was no one else other than the president - but ‘you’ll never get to him.’ Great - so far there are few words appropriate to print that can describe my 'Toyota experience.' This is a leased vehicle, their issue & my problem - the money needs to come out of my pocket. Very disappointing to say the least. Then they had the nerve to say ‘thanks for choosing Toyota.’ I’ll rethink that next time. Well, I just got the run around. Toyota will not stand by my truck under warranty despite the fact that this is a well known problem. I unfortunately tapped my bumper into something - creating a very slight indentation with no structural failure of the materials - just a minor blemish - and as a result I am being told it is not under warranty. Furthermore, they are alleging that my mishap (which occurred after the rust appeared) is the cause for the rust. What a joke. I guess that is also the reason the running boards, the chrome exhaust pipe & R rear quarter panel are rusting as well. So much for ‘tundra tough.’ I’ve gone all the way up the channels through the ‘customer experience’ to be told that Toyota won’t stand by its product. Upon asking who else I could speak with about this issue was told that there was no one else other than the president - but ‘you’ll never get to him.’ Great - so far there are few words appropriate to print that can describe my ‘Toyota experience.’ This is a leased vehicle, their issue & my problem - the money needs to come out of my pocket. Very disappointing to say the least. Then they had the nerve to say ‘thanks for choosing Toyota.’ I’ll rethink that next time.

]]> By: admin (Jason) http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3549 admin (Jason) Mon, 09 Jun 2008 18:38:54 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3549 David - Not sure what to say to that - considering we're leading the charge here (we even issued a press release), it's hard to imagine how you could accuse us of being "soft." David - Not sure what to say to that - considering we’re leading the charge here (we even issued a press release), it’s hard to imagine how you could accuse us of being “soft.”

]]> By: David http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3547 David Mon, 09 Jun 2008 14:23:18 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3547 If these were GM trucks you would be calling for the drawing-and-quartering of engineers and managers from GM. But because it's a Toyota, it's "OK". If these were GM trucks you would be calling for the drawing-and-quartering of engineers and managers from GM. But because it’s a Toyota, it’s “OK”.

]]> By: marco derro http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3239 marco derro Sun, 04 May 2008 12:25:21 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3239 me too,I am waiting to hear from the regional service rep he is supposed to check out the tundras on the dealer lot that also show the rear axle offset. How do I post this as a problem so I can see if anyone else noticed the same thing. me too,I am waiting to hear from the regional service rep he is supposed to check out the tundras on the dealer lot that also show the rear axle offset. How do I post this as a problem so I can see if anyone else noticed the same thing.

]]> By: admin http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3222 admin Tue, 29 Apr 2008 20:04:20 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3222 Marco - that's amazing. I'm interested to hear Toyota's response to that one. Marco - that’s amazing. I’m interested to hear Toyota’s response to that one.

]]> By: marco Derro http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3216 marco Derro Mon, 28 Apr 2008 21:11:52 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3216 I took the car to the dealer and we measured all the tundras with the same stock wheel set up. At top of wheel tread ( about mid fender flare) it is 1/4 out and the other side is 3/4 in. total 1 '' shift The mechanic at the dealer measured with me and called toyta on thursday but no responce yet. as far as offsets the tires are 7.25 inches to mounting hub face from rear of tire laying a straight edge on the tire they are all the same offset. If you have a tundra measure it and Im sure you will find the same result you can see it without measuring just by looking at it. I took the car to the dealer and we measured all the tundras with the same stock wheel set up. At top of wheel tread ( about mid fender flare) it is 1/4 out and the other side is 3/4 in. total 1 ” shift The mechanic at the dealer measured with me and called toyta on thursday but no responce yet. as far as offsets the tires are 7.25 inches to mounting hub face from rear of tire laying a straight edge on the tire they are all the same offset. If you have a tundra measure it and Im sure you will find the same result you can see it without measuring just by looking at it.

]]> By: Justin http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3213 Justin Mon, 28 Apr 2008 16:17:34 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3213 Interesting. Seems more and more Toyota's are having rust issues (see Tacoma). It's good to hear Toyota is stepping up and resolving the issue, which is good/great customer service, but a little concerning for the quality of product. Interesting. Seems more and more Toyota’s are having rust issues (see Tacoma). It’s good to hear Toyota is stepping up and resolving the issue, which is good/great customer service, but a little concerning for the quality of product.

]]> By: admin http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3211 admin Sun, 27 Apr 2008 22:34:49 +0000 http://www.tundraheadquarters.com/blog/2008/04/06/new-toyota-tundra-problem-bumper-and-lug-nut-rust/#comment-3211 Marco - I’d suggest you take it to the dealer and have them check it out. I can imagine there might be a slight difference between one side and the other (maybe an 1/8th of an inch), but considering the way the axle attaches to the leafs, it shouldn’t be much more than that. Any chance it’s the wheels themselves? Manufacturers offer the same style wheels with different offsets, maybe the people that sold you the wheels mixed and matched different offsets… Marco - I’d suggest you take it to the dealer and have them check it out. I can imagine there might be a slight difference between one side and the other (maybe an 1/8th of an inch), but considering the way the axle attaches to the leafs, it shouldn’t be much more than that.

Any chance it’s the wheels themselves? Manufacturers offer the same style wheels with different offsets, maybe the people that sold you the wheels mixed and matched different offsets…

]]>