Truck Repair Taking Too Long – Blame a Lack of Technicians
Has your truck been in the shop longer than usual? Does the dealership seem to be not exactly “speedy?” It could be a lack of trained technicians that is too blame. A recent 10-year projection sees as many as 180,000 unfilled technical service jobs in the U.S. It’s time to change your own oil.Recently Jamie LaReau wrote an interesting story for Automotive News about a lack of trained technicians for dealerships. He points out that this issue plagues many dealerships around the U.S. especially rural dealerships. In the U.S. there are:
- 17,850 dealerships nationwide
- More than 4,200 dealerships in market areas with fewer than 50,000 people
Also, the level of expertise that it takes to fix a vehicle has risen substantially. LaReau says “Experts say the skills needed to be a service technician today are more reflective of a computer whiz kid than that of a mechanic.”
Yet, another issue is that many rural dealerships are over-staffed with “A” level mechanics. These mechanics make the top-end wage of $25-30 an hour while the lower-level techs make $10-15 an hour. The lower-level techs are the ones who do the minor jobs like oil changes.
How does this effect your local dealer repairing your truck? Well, if it is a rural dealer, it is likely the repair will take longer due to a lack of staffing. Consider the case of Durango, Co dealership owner Pat Murphy. LaRue quoted him as saying ”The problem is the technical training. And we need someone to work immediately,” Murphy says. “I’ve been looking for technicians for about three years now for these two open slots. We have a strong need, a very strong need.”
While many of us have little forgiveness for dealers who take too long for repairs, at least there could actually be a good reason for the delay.
Filed Under: Auto News