New Ram 1500 Owners Report Radio Problems
The new trend towards touch-screen, multi-informational radios is great for rapidly displaying information to drivers. That is, when they work correctly. When they don’t, like some new Ram 1500 owners have discovered, it is incredibly frustrating.
For certain 2013 and 2014 Ram 1500 owners, their new truck has become a less than perfect vehicle. Their radios simply don’t work correctly and it takes multiple trips to the dealer to get a resolution. With two model years now experiencing the same rash of problems, it seems like there is either no permanent fix to this problem, or Ram is neglecting small issues like this when trying to get products to market.
What’s the Problem?
- Gets stuck, won’t turn off or stays on a station – no matter what you push, it is stuck
- Inexplicably flips to auxiliary inputs, and then back to a radio station
- Blank, black screen
- Turns itself on/off
- Back-up camera displays blue screen, flashes or displays lines
- Memory system unavailable error
All of these problems are really a big nuisance for new Ram owners. This is especially true for those who drive long distances since it basically renders the radio and the sound system as non-operational.
In rare cases, we have heard 2500/3500 owners not being able to engage their “tow/haul” button — and it’s related to this issue. Apparently, the majority of the electronic items in the truck run through the radio. A non-functioning radio is more than just missing your tunes, it is a safety issue.
Ram dealers have fixed these problems by using a “shotgun” approach.
- Entire radio units
- New media hub (Aux/USB/SD Port with iPod® mobile device integration)
- Auxiliary cables
- Re-flashing software to get the radio back online
What’s maddening for many of these owners is, while one of the above fixes may help one person, it doesn’t seem to help everybody. Ultimately, it seems to be a combination of these fixes that may take care of the problem. Yet, this shouldn’t be happening on new pickups.
Officially, Ram says they are working on addressing the problem.
“As technology is consistently changing, Chrysler Group LLC regularly develops system and software updates for its vehicles,” said spokeswoman Alyse Tadajewski. “Updates are designed to enrich the vehicle ownership and user experience. We appreciate the comments received … and are investigating.”
In other words, they don’t have a “silver bullet” to fix all of the problems, but they are constantly working on new updates to hopefully resolve it. That’s great in the long run, but what about the short term for Ram owners? If none of the fixes above works, they are simply out of luck.
While this issue may seem minor, when you can’t really enjoy your truck, it is a much more serious matter. It seems to us that Ram may need to slow down and sort out these bugs beforehand. Ram may say they are making big improvements in their quality annoying issues like this one will surely drag that down.
Filed Under: Auto News