Toyota Wins Seven 2013 J.D. Power and Associates Awards
J.D. Power and Associates released their 2013 U.S. Vehicle Dependability Study and no surprise, Toyota crushed the competition.
Toyota SHOULD win lots of these awards because, as Toyota reps like to say, in their DNA is “quality, dependability and reliability.” Their vehicles are known for being dependably and reliable for years and years. These awards simply reaffirm what Toyota has built its brand around.
Also of note is that Toyota is the highest ranked non-premium nameplate and tied for third place for the second consecutive year.
While this award is great, we thought there were some other interesting items to note.
- Toyota is more than 10% above average in terms of dependability, while the rest of the truck makers are about average (or 10% below average in the case of GMC and Nissan).
- Once again, we see J.D. Power and Associates evaluating GMC brand quality separate from Chevy brand quality. This makes no sense, as the brands produce the exact same vehicles (only GMC builds more trucks). We always suspect that GMC quality would be lower if it was rolled in with Chevy.
- Ram’s dramatic improvement in quality is incredible…and long overdue. We wonder if it will hold, as the rest of the Chrysler products (Chrysler, Jeep, and Dodge) are all FAR below average – more than 20%.
Overall the report is good news for all consumers with vehicle dependability improving across all segments. J.D. Power and Associates also points out quite emphatically that new vehicles are more dependable than ever.
“There is a perception that all-new models, or models that undergo a major redesign, are more problematic than carryover models,” said David Sargent, vice president of global automotive at J.D. Power and Associates. “Data from the 2013 VDS suggests that this is not the case. The rapid improvement in fundamental vehicle dependability each year is more than offsetting any initial glitches that all-new or redesigned models may have.”
Even though, we aren’t concerned with any durability concerns in regards to the 2014 Toyota Tundra coming out, it is reassuring to know that J.D. Power and Associates agrees. In the end, another good job Toyota.
Filed Under: Auto News